COVID-19: Our Response
|Dear clients, |
As global concern about COVID-19 continues to grow, we are doing the best job we can to keep everyone healthy and safe in our workplace. While we ask that customers refrain from physically coming to our lab at this time, we would like to notify you that we are still functioning without disruptions, with shipments going out daily.
San Diego workshop cancelled
We have made the difficult decision to cancel our hands-on workshop in San Diego on March 21, 2020. Many hospitals and clinics have implemented travel bans, and we feel it is our responsibility to protect the safety attendees, speakers and our communities. We plan to reschedule our hands-on course in San Diego for the fall and we encourage you to attend. We also have two additional workshop dates in Minneapolis, MN and Park City, UT.
Supporting our clients
While some of you may be aware of the frequency with which dental lab work is sent offshore, I know many are not. Unfortunately, there are only 11 states in the U.S. that require dental labs to disclose point of origin and material composition of dental restorations (for a listing of state requirements visit https://dentallabs.org/state-regulation/). This means that in 39 states, labs are not required to tell you what is happening with your restorations, who is making it, or what’s in it. Over the past few weeks, many dental labs in Asia have been shut down due to the virus. This has resulted in a major disruption for many U.S. based laboratories who outsource your work. You can also check with the FDA to see if a dental lab is registered as an importer or repackager, which is required for labs who receive direct shipments coming in from other countries. At Kinder Krowns, we do not outsource your work. All our dental restorations are fabricated by technicians right here in the U.S. using ONLY FDA compliant materials. We have always sent a “Point of Origin, and Materials Disclosure” with all orders, to give you peace of mind knowing what you and your patient are getting. It also means we are here today to assist you if you have been impacted by this disruption.
Supporting our employees
We are closely following the CDC’s guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We have reinforced specific instructions with our employees on the importance of washing their hands and staying home if they feel sick. A strict travel policy for our employees is in place, including for any who are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.
I want to thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our employees and the clients we serve. Please feel free to reach out with any questions.
Todd A. Mayclin, CDT
President, Kinder Krowns
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